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Customer Service Representatives and Phone Consultation Specialist will be happy to assist you Monday - Friday from 9:00 am until 4:00 pm. CST. Please call us at 205-216-3213 to speak with someone in our customer service or to have technical questions answered. All calls made before or after requested hours of contact will be routed to our staff support specialist department where a live staff support specialist will take your name, number and a detailed message.
Remember: Rush orders are expensive! Plan ahead, and use UPS Ground whenever possible. All Guidelines and Orders apply to the delivery of only the Instock Product Orders and not Customs.
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Shipping Method
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Geographical Zone
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| UPS Ground |
Pacific |
5 - 7 days
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Mid West
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3 - 5 days
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East Coast
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3 - 4 days
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Central States
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2 - 3 days
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| Rush Orders UPS 2nd-Day Air, USPS Next Day Air |
All
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| Canada Post |
All
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| Outside of the 48 States* |
All
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| *Puerto Rico, Alaska, Hawaii, Virgin Islands and Guam |
In stock items ship within 3 - 5 days. Some semi-custom items ship within 7 - 14 days, and some custom lace front units and custom made weaving hair ships within 4 - 8 weeks or less.
Instructions For Tracking Your Order
1. Please allow 3- 5 business days for your order to be shipped. Your order should arrive within 5 - 7 business days. Custom orders ship within 4 - 6 weeks.
2. Once your order has been shipped you will be sent an email confirmation and UPS tracking number. If you have not received a tracking number please email us at
If you need further assistance, please call 205-216-3213 to speak with a shipping department specialist. Please give your six digit order number or include it with your email.
Track your order by clicking on the UPS or USPS logos that are listed below, enter your reference or invoice number in the appropriate field. Note* USPS shipping is only available to authorized resellers and international orders. All other packages are insured and shipped via' UPS and signature confirmation is required.
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